Worst, One agent will remind you, then after payment, they will remind you again, and will remind you even more... SO... Do you have an access to bank that I have already paid? STOP calling on Sundays and 10PM

Eastwest bank is the trashiest bank .. should change their name to Ewwwestbank

Copy tony moncuspa their president in your complaints. And file w BSP! BSP has been the knight in shining armor! Mabuhay ang bsp!!!

Same here. Last year na ng car loan ko sa kanila and they keep trying hard to extend it haha. Kahit nag-opt out ako sa bayanihan, hindi pa rin nag-deduct. Then from January to April wala ulit deduction, tapos after trying to call so many times, yun may payment holiday daw for 6 months, pina-opt out ko ulit. Kala ko ok na kasi nag deduct na naman, tapos ngayon May, wala ulit deduction.

Di nakatulong sa pandemic dagdag pabigat pa.

We did not agreed to this and did not helped us. Worst it added burden to us with existing loans. My auto debit arrangements were funded but interest incurred still.😡😡😡😡😡

25k+ ang nadagdag kahit funded at di sila nagbabawas.

Itong special payment holiday ayon sa source ay kulang sila ng employee tapos sa atin ang burden?

March 2020 Bayanihan 1

April 2020 Bayanihan 1

May 2020 Bayanihan 1

September 2020 Bayanihan 2

October 2020 Bayanihan 2

November 2020 Special Payment Holiday Program

December 2020 Special Payment Holiday Program

January 2021 Special Payment Holiday Program

February 2021 Special Payment Holiday Program

March 2021 Special Payment Holiday Program

April 2021 Special Payment Holiday Program

May 2021 Special Payment Holiday Program

June 2021 Special Payment Holiday Program

July 2021 Special Payment Holiday Program

August 2021 Special Payment Holiday Program

I used my Eastwest debit card for paying for Grab Car rides, Grab Food deliveries, and PoS transactions. I have been charged twice almost 5 times for separate transactions. The first charge failed on the merchant's side but was successful on Eastwest's side. Then the merchant would charge me again and it would succeed this time. Reversal didn't happen automatically. I had to ask Grab for a letter explaining that the first charge failed on their side. It was a very tedious process. I kept complaining about it to their hotline, telling them that their online banking moves at glacial speed. This could've cause those erroneous charging. Unfortunately, nothing happened. I was charged twice again last Wednesday and it has not been reversed. Online banking is down again as of this posting. I will close my account and transfer to other bank.

I worked as an autoloan officer with eastwest bank for a year.. yeah I totally agree they have really bad customer service. We were constantly reminded if customers ask regarding their autoloans to let them call customer service in manila. That doesn't happen with other banks. They tell us to focus on sales.. lmao.. I feel sorry for the customers that continue to keep on calling customer service for 30 mins or more. They are too focused on cutting costs resulting to poor customer service

Held my money hostage for almost 2 years! Requires me to go to the actual branch where I opened to update (been out of my town for a few years). I just did yesterday and the process is like opening a new account. smh.

I remember emailing them about my issue August 2020 and got a response one year later LOL.

I can confirm. Eastwest bank is the worst. It's a scam!
I tried to wire out my money and they just freeze my account for no reason. I have email and my phone verified. But they just claim my account is risky! The branch manager(Carson CA branch Livey Yao) was even trying to threaten me. She was really really rude, unprofessional and bureaucratic. I tried to file a complaint but no use. All my savings they just freeze the account. I guess the bank reserves maybe low and they don’t like people to withdraw. I also found many posts on the internet about their bad reputation. The worst bank!

I asked them to cancel my credit card only to find out after a few months that they issued me a new one and charged me the annual fee. I called their customer service and was so mad, and the lady still asked if I was sure if I want to cancel the card 😑

September pa dapat closed ang account ko, hanggang ngayon, may outstanding balance pa din daw.

Here’s my timeline:

9/01/21-last payment Sinali daw ako sa bayanihan kaya December pa daw ang tapos. Sabi ko no, ayoko non. Icancel daw nila. Hindi naman pala. Nag ask ako ng SOA. 9/16. Nagbayad ako ng 50k just to make sure na hindi nila lagyan ng interest yung remaining balance. 9/20. Dumating yung soa. 31k ang balance. May sukli pa dapat ako na 19k 10/4. Nakaka 1k na ata ako sa phone charges kasi taga province ako at walang toll free ang collection. Ipinipilit nila na December natapos ang loan at may balance pa akong 15k kasi nag opt in DAW Ako sa bayanihan. 3/1 linggo linggo na akong nag fa follow-up. Wala pa din ang release. Pumunta na ako sa Auto Loan branch, sa ewb branches. Nganga lahat. Wala kang matinong makausap sa phone. Maghang up lang sila pag ayaw nila ng issue. :(

Hindi ko na alam ang gagawin ko. May refund pa ako dapat pero kahit kanila na. I just need to close my account. Nakakaiyak ang EWB.

Daming ganyan. Lalo na sa pandemic. I don’t know any bank that has good customer support via phone actually. in my case, it’s always better to email.

i lost my shit dealing with EWB! Worst bank. Lahat ng tao dyan clueless. I suggest magdala ka ng SWAT or sumn

had the worst time cutting my credit card line sa kanila. gustong bayaran ko daw ang annual fee. called them the first time and said icucut na nila since hindi available ang waiving of annual fee for my type of cc. and months after the kept sending me SOA with the annual fee with accruing interest. siguro after 10 battles with their stupid CSRs, naclose din dahil one of them naintindihan na ang concern ko. With regards to auto loan, mabilis ko naman sila nakausap over the phone walang waiting time CSR agad, maybe because sabi ko i will pay in full my auto loan on its 2nd year palang, pag pera mabilis.

Same experience. Tapos na autoloan ko pero may mga AA loan repayment na beyond my loan amount.kabuysit araw araw may kaltas 2600 sa savings account ko.system error daw refund lang daw and close loan account. Kamusta naman by that time nakailang debit na sila and yung burden of proof para irefund sa akin pa din everytime na may debit. Pinagpasa pasahan ako na parang bola sa mga hotlines nila

I have a savings account in EWB with auto loan. Planning to transfer my savings to other banks with quality customer support.

I am having a nightmare reaching out to them. I can't fathom why they treat their customers like sh!t.

Customer service via phone is the worst. The agent ALWAYS hung up after having me wait for 30min. The golden time we just talked when I gave out my details after greeting me then poof gone like a wind.

Going to branch didn't do anything. The lady said she has NO idea and just endorsed me to call the hotline from HELL. Kill me now.

Do you have worse experiences at EWB and how did you overcame it? I never had this experiences from other banks like BPI who had really good customer service. Thanks. Need your experience to know what's my next steps.

GROSS NEGLIGENCE ON THE PART OF EASTWEST BANK??? Not sure why EASTWEST BANK FAILED to include 18 monthly payments (1.5 years) in Payment History & SOA for my car loan. I've kept & shared these receipts with them many times through email. NAGKAROON KAYA SILA NG SYSTEM ERROR? EASTWEST BANK ended up repossessing my car on December 20, 2023. Binigyan ako ng pay-off amount na around P1.4M na halos pareho na ulit sa original loan amount. Sobrang pahirap ng EASTWEST BANK. Hanggang ngayong di pa nila nako-correct at na-a-adjust yung Payment History at SOA.

I could understand a 2 or 3 month-discrepancy pero 1.5 years (i.e. 18 monthly payments) is something else. I hope this didn't happen with other car loan customers of EASTWEST BANK.

Binigyan ako ng DEMAND LETTER dated October 16, 2023, at sabi sa DEMAND LETTER e I've not been paying daw since April 1, 2022, when in fact I have all the receipts - ALL 18 MONTHS WITH RECEIPTS na di talaga kasama sa Payment History at SOA na binigay sakin ng EASTWEST BANK.

A representative from EASTWEST BANK Complaints Department promised to schedule a face-to-face meeting so we could discuss possible solutions but that never happened. HOW DID EASTWEST BANK FAIL TO INCLUDE 1.5 YEARS' WORTH OF PAYMENT?

EASTWEST BANK Customer Service Hotline is the worst so I agree with most of the folks here. Kapag kausap mo na sila at nasabi mo na yung summary ng complaint mo, ipu-put ka nila on-hold tapos bigla silang madi-disconnect. That happened to me more than 10 times. What's even worst is that wala kang ibang avenue para sa complaints mo. Pagkatapos mong tumawag, paghihintayin ka lang ng tawag daw sa auto collections team nila na di mo alam kung kelan tatawag. Most of the time, di naman tumatawag. Di rin sila nagbibigay ng update sa email para wala sigurong ebidensya sa kapalpakan nila.

Different case with mine. May auto deduction naman and ON time payment lagi plus never missed out amort. PERO GRABE traumatic experience when 2 reposess guys went to my house asking where is my car. Good thing I have all receipts of payment and the repo guys apologized for the inconvenience.

Plus now they are having unauthorized deductions to my account in the range of 1500- 2k for the past 2 weeks. Insane.

No one in the email is replying for months. Hard to reach and engage in call. Branch will not help.

I am fully decided to pay off all the amount din to cut off ties with EWB soon. Never again. Hope makawala na tyo in giving our valuable time and effort just to kiss their a@$$es. OMYGoodness!!

GROSS NEGLIGENCE ON THE PART OF EASTWEST BANK??? Not sure why EASTWEST BANK FAILED to include 18 monthly payments (1.5 years) in Payment History & SOA for my car loan. I've kept & shared these receipts with them many times through email. NAGKAROON KAYA SILA NG SYSTEM ERROR? EASTWEST BANK ended up repossessing my car on December 20, 2023. Binigyan ako ng pay-off amount na around P1.4M na halos pareho na ulit sa original loan amount. Sobrang pahirap ng EASTWEST BANK. Hanggang ngayong di pa nila nako-correct at na-a-adjust yung Payment History at SOA.