I was a little resistant coming into the seminar because I felt like it was going to be just another long and monotonous meeting. But since we walked in, I could feel the high energy and warm greetings. I knew it was going to be a great seminar. Mark was very alert and energetic. He didn't sound robotic or anything like that. He made it fun and personal throughout the whole thing. He made me want to know more, made me want to ask more questions. He was very knowledgeable and it took a lot from today's session.

I honestly don't remember the last time I actually paid attention to the entire lecture, and actually had fun. Would definitely recommend to anyone new or old in this industry. Anyone and everyone could learn something new.

Working with Mark was definitely a life saver for someone new to the industry. His training in addition to the my CT trainer helped me work out my anxiety prior to talking calls. I definitely learned a lot of scripting to help me build value for the customer as well as develop a relationship with the customer by discovering what needs that they need met in their new car purchase.

Mark is an incredible trainer. I’ve been through some past job training courses that were nowhere near as hands on and interactive as this course.

Loved the training very good material and loved the information. Picked up a lot and blew my expectations away

Mark is incredible. Really intelligent.

Mark is super knowledgeable, adaptable and takes his time with teaching you. First but hopefully not last time I get to have a class by him because I truly learned valuable information that can be used in and out of your sales position, (business to business, business to consumer). Highly recommend learning from him. 10/10

Working with Mark has been an incredibly valuable experience. His guidance, insights, and practical advice have helped me look at my career with confidence, and from a different perspective . He is knowledgeable, supportive, and genuinely invested in his mentees’ success. I highly recommend him to anyone looking for professional growth and clarity in their career path.

Excellent trainer that I would recommend to any dealer. Mark can customize to your specific necessities.

I learned how to keep control and compose myself with leverage when a customer asks me about immediate pricing it gave real life examples to keep control in the conversation.

Today’s training session with Mark was very informative and a hands on class. Showing us different word tracks that shows how to be more engaged with your customers mainly over the phone. As well how to take control of conversation and still work your road the sale over the phone.

Learned a lot including confirming appointments. But not sounding like im confirming or a robot. Building value and asking key questions to get all the wants and needs

Mark was very engaging with the group, very knowledgeable, showed us how to overcome different objections, how to control conversations, provided guidelines, and a good amount of reference material.

Mark was very helpful and dropped a lot of valuable knowledge, I already feel like a better salesman!

The training was very helpful, I understand better now what it is to get customer in our store and actually have them leave with a car. It also help me to do better so I can engage more with customers and understand their needs when buying a car.

Exceptional Training Experience!

I recently had the pleasure of attending a training session led by Mr. Mark Rodriguez, (phone skills and customer engagement) and I must say it was an outstanding experience. Mr. Rodriguez is incredibly knowledgeable in his field, which was evident in the depth of information he shared. What truly set him apart, however, was his ability to convey complex concepts (I am New in the business) with clarity and precision.
Throughout the session, Mr. Rodriguez maintained a structured and engaging approach, ensuring that everyone (4 sales consultants) could follow along and understand the material thoroughly. Mr. Rodriguez engaged with us with questions and discussions, making the learning environment open and inclusive.

I appreciated how Mr. Rodriguez tailored the session to meet the diverse needs of the participants, demonstrating not only his expertise but also his commitment to ensuring each attendee gained valuable insights.

I highly recommend Mr. Mark Rodriguez to anyone looking for a top-notch training experience in the automobile industry. His passion for teaching and expertise in the subject made the session both informative and enjoyable.

Thank you Very Much Mr. Mark Rodriguez for an excellent training session!

Sincerely,

Jucemir Ribeiro "Joe"

mark had high energy, and a great attitude. he was knowledgeable and understanding towards all of us. he answered all of our questions and explained things over if we had confusion. highly recommend his class, he made sales feel easier

Mark is an excellent teacher. He teaches great techniques for BDC sales/ showroom salespeople to be efficient in successful in his class. He also keeps you update on the latest technologies and resources that you can use to keep you relevant in the automotive industry. Big shout out to Boogie down Mark!!! Keep up the great work!!!!

Working with Mark has been a life changing experience! He cares and is invested in your success. He will be with you every step of the way teaching and helping you be the best sales man and person you can be. I wouldn’t have the skills I do now if it wasn’t for Mark! He is extremely knowledgeable, informative, professional, and caring. Anyone who steps in a room for him for only 2 minutes would walk out saying the same. Mark is truly the best!

I have found Mark to be a very competent professional who is always willing to pitch in with a great innovative suggestion or invaluable instruction. He has treated my colleagues and me with decency and respect and we are all better for having him on our team!

I’ve learned so much from Mr. Rodriguez! He has helped me not only improve my phone skills but also my communications with my clients, internet inquiries and co-worker interactions. Which in turn has increased my income. Mr. Rodriguez has a way to make learning not feel like a job. I look forward (even more) to going to work knowing that I have his knowledge to help me grow. He’s an amazing person to learn from. I would recommend him to any business looking to gain more in their employees.

Mark is an absolute great trainer. He does an amazing job keeping the team engaged during each part of the training. Learned so much valuable info. Thanks Mark.

I learned so many new techniques for selling cars. Training session was really helpful, I enjoyed

Very informative training

I have been in sales in a couple of different industries for many years and I have been through many training sessions in my career (including zig ziglar). He was by far the best training that I have ever been to. He has a tremendous passion for what he does and he has a pleather of knowledge in the automotive industry (including the up to the minute information as the world is evolving.) Whether you are a beginner a rookie or a long time veteran everybody will definitely walk away with a ton of useful information. It was tremendous use of my time and I am glad that I attended his training. I strongly urge all dealerships to bring him in to train your personnel it will be welll worth it.

I learned how to go about certain phone call situations, how to go about them and gather the right information from the customer

Mark’s BDC sales training class was an outstanding learning experience. He provided us with invaluable tools and insightful literature that truly set us up for success. His expertise, engaging teaching style, and dedication to our growth made a significant impact on my skills and confidence in sales. I highly recommend this training to anyone looking to excel in the industry!

Marks training is on point, relevant and engaging. His approach to building value for our clients is refreshing and gives our sales consultants the confidence to effectively and efficiently help our customers find the right vehicle!

The appraoch and engaging with the sales assiociate very smooth transition, as well as good structure.
As well as showing the professionalism and selling yourself by it over the phone.

Great class. Very very informative I learn a lot overall on how to test customers on the phone and how to control a conversation

Mark provided excellent guidance for handling phone ups with potential customers! Not only did he have a clear and informative presentation prepared for us, he was able to answer all of our questions as well. I am thrilled that he gave us his contact information and the go-ahead to reach out after training was concluded if we had more questions.

I liked Mark's ability to engage with everyone in the room. I really felt like he didn't want to leave anyone behind. He knew a lot of techniques and phrases for handling difficult calls. I completely related to everything he spoke about. He answered all our questions, gave us multiple options that we could apply to our inbound phone calls, gave us multiple sources to continue practicing. I recommend him.

I’ve gained an immense amount of knowledge and understanding regarding sales thank you so mark for the value given this is life changing material.

I’m impressed by your energy & tricks, especially with the “call framework Flow Chart”

Mark… amazing coach and mentor. I don’t have enough words in my vocabulary to describe his studies and benefit from them. He was able to give me a specific approach to what exactly I needed training in. If there’s problem there’s solution. Thank you Mr. Mark. Once again Amazing person to work with!

Mark is an extremely educated and helpful trainer. He really helped in opening up my mind to new perspectives on how to manage inbound and outbound sales calls. Learned a lot of tips and small ways to tweak my process in being the most productive sales person possible.

Learned how to confidently take over and control the conversation over the phone/in person. “Run through it not away from it”

Mark is a phenomenal instructor. Sets a very professional environment that forces growth and development. I’ve always been nervous when faced with certain objections, and getting conversations to transition into something else has always been a challenge. After attending Marks training. I’m 1000% more confident. I recommend everyone take his course. Thank you Mark !

11 years ago I did my first training with Mark.. He’s a true professional that brings experience, expertise and a forward thinking mindset to the teams him and auto client care works with.. Mark has an excellent way of adapting to today’s world in retail automotive through the use of technology, consulting and ongoing development … I would highly recommend working with Auto Client care If you wish to improve your team’s performance.

I attended Mark’s social media marketing course at GNYADA today, and it was an excellent experience. He kept the class engaging and entertaining the entire time, making it easy to stay focused and learn. I especially appreciated the real life examples he shared and how he walked us through different AI tools that we can actually use in our day to day job. The information was informative and relevant to today’s marketing world. Highly recommend and look forward to future courses that may be offered.

Mark was great. Very in depth and informative class that we had with him. Mark also has made custom materials both in print and online that we can access after the class is over. I now feel more confident taking on this role that I have never done before.

Mark Rodriguez has been presenting workshops at GNYADA since 2005. His signature seminar BDC & Sales Boot Camp is offered regularly. Attendees are able to return to their dealerships with a renewed confidence in their job performance. Mark is a true professional and always goes that extra mile to Make It a Great Day!

It was great learning and experience about inbound calls and how to handle objections or price questions

It was an amazing training,
-I learn how to build a connection with the customer over the phone not just go for the sale.
- The customer's email address is so important to have.
- get everything you need before giving them what they want.

Working with Mark as my BDC trainer was one of the most valuable experiences in my professional growth. From the very beginning, they were incredibly helpful, patient, and always encouraging. They took the time to understand where I was starting from and guided me step by step, making sure I not only learned the material but felt confident applying it. Their positive energy and clear expertise made both sessions enjoyable and educational. I truly feel more prepared and motivated thanks to their support. I’m so grateful for everything they taught me!

I had an amazing experience with Auto Client Care, Inc. The training provided was interactive, entertaining, and engaging, making it both effective and efficient. I would absolutely recommend Mark to anyone involved in BDC or auto sales.

I really enjoyed the class and one of the many things I am taking from this class is how to take control over my client rather then having the client control me

Mark you are great, second time around meeting you, my confidence level over the phone has gotten to a next level!!

I learned to take control of incoming calls by telling the customer Im getting a pen and paper then repeat what they were asking for. The class helped me remember what I know from being in BDC and learned new things overall.

“Today’s training on calls was incredibly insightful and practical. I learned how to better connect with customers, address their concerns efficiently, and provide clear, concise information. The role-playing exercises and feedback helped me build confidence and improve my communication skills. I feel more prepared to handle calls professionally and deliver an excellent customer experience.”

If you're in the car business you need to go to Mark's class. He will make you a better salesman with tons of knowledge

I learned how to navigate outbound and inbound calls

Very professional, engaging, and fun training. Showing us all the examples in different situation that helps us making efficient appointments for the dealership.

He was very informative.
It didn’t feel like a class because he help relate to an everyday aspect.

Professional and fun. I learned a lot.
He really went in depth to the inbound sales call
Thank you mark. 10/10

Mark was a great instructor, very knowledgeable on the topic and gave me multiple different ways to help myself and my dealership succeed.

I recently had the pleasure of working with Mark as I was starting my career in auto sales. From the very beginning, Mark was extremely helpful and supportive. He took the time to thoroughly explain the sales process to me and was always available to answer any questions I had.

Mark's wealth of knowledge and experience in the industry was invaluable to me as I was learning the ropes. He was able to provide me with valuable tips and insights that helped me to understand the business and become a more successful salesperson.

One of the things that I appreciated most about working with Mark was his dedication to helping me succeed. He was always willing to go the extra mile to ensure that I was on the right track, and his encouragement and guidance played a huge role in my success.

In short, I can't say enough good things about Mark and the impact that he had on my career. I am incredibly grateful for all of his help and support, and I highly recommend him to anyone looking to start or further their career in auto sales.

Mark is a valuable resource. He is willing to push the envelope with new and effective ways to bring value to the client.

Mark gave us a great lesson on social media and AI use like Gemini Notebook. His classes are always a pleasure to attend, informative and entertaining. Thank you Mark.

The training was excellent, not only was it informative but it was also interactive making it entertaining every step of the way.

With each and every laugh that was shared a new tidbit of useful info was added to my skill set that i can see being useful in my future career.

I would recommend his training to everyone as Mark also went the extra mile to make sure we have resources to look back on.

This is my second training session with Mark; every single time I've spoken with him, he's been an absolute pleasure and absolutely amazing to learn from.

Mark was a great mentor during this session! His years of experience definitely showed through out his presentation. He made the entire session engaging and was open to answering any questions that we had. His use of the latest tech including AI was fascinating. It was great getting this exposure and seeing how it can be applied to our daily work process. Thank you Mark!

Controlling the call is important and saying certain things “incase we get disconnected..” can make you lose the customer

Great training

Great course, very interactive and gave me new ideas I haven’t heard before.
Didn’t seem archaic, great combo of new school and old school.

This is an extremely helpful program that gives us real scenarios and teaches us to have the knowledge to help clients and also do our job in a better way that beats expectations of clients.

Great info on how to respond customers pricing.
Slow down and take control.
Smooth transition
Gather all info and answer their question last.

Mark made all the material easy to understand and was specific about each step and their importance in order to be successful

I had a great experience with Auto Client Care, Inc's product. The training provided was very resourceful, and I gained a lot of knowledge from it. I would definitely recommend it to others.

Today I learned how to handle multiple customer interactions. I also learned how to best serve customer and get all the information I need.

I learned a lot! Excited to apply it to my job daily! Will be using technique learn to train our team! Weather you have been in the business for a long time or have no experience this class will teach you new skills and brush up on the skills you already have. Very informative and exciting!

Hands down one of the best trainers out there! I have been in the business for over 14 years and he is by far one of the most personable and relatable trainers I have come across. Highly recommend.

Mark Rodriguez at Auto Client Care has truly helped me build the foundation for my career. After spending time with ACC, I feel much more confident in my resources, knowledge and capabilities as a selling professional. In addition to showing me how to maximize my current resources, Mark and ACC equipped me with additional tech based tools for cultivating opportunity in the modern sales environment. I highly recommend this service to any automotive sales professional.

Mark was a really great trainer. He made the training sessions really memorable and interactive by having us do role plays so that we could get a feel for the job prior to working on the floor so that we would be able to convert inbound calls to actual scheduled appointments. Utilizing my Corporate Trainer was definitely the highlight of the trainings because we were able to practice interacting with potential clients in a way that felt organic. I would definitely recommend his training to anyone new to the follow as he provides a tremendous wealth of knowledge in a way that is not overwhelming and easy to grasp.

I learned a lot of valuable skills during my BDC training that I’ll be able to use both at work and in life. Thank you for your time, patience, and for teaching me everything I needed to get started. I really appreciate it!

I learned the best way to have a control at the moment to speak the customer

Great trainer ! And it’s not boring

My training session with Mark was extremely insightful, I learned so much about the mind of the customer and how to approach a conversation with a guarded client. I look forward to using his techniques in real life situations.

Antoine, was great at showing all features of car. Very knowledgeable on explaining all aspects of car functions. Joe Ferrara, great sales person to work with. Will continue coming back to the Lexus location.

Learned more today than I have in 3 years of working in BDC. Truly, Mark has absolutely amazing insight. I can not wait to implement what I've learned today into my everyday follow up.

Great training. Mark is amazing. Great content

Mark was one of my favorite instructors for work related training. A lot of these trainings seem to be somebody just needing to say they did something today but Mark not only believed in what he was saying, he had genuine honest responses to my questions that showed his experience and knowledge.

Phenomenal training this is my third time doing this training with Mark and he nails it every time. Thank you Mark!

Best training ever !!!!

The detailed workbook I received was amazing and so helpful. The class motivated me to fel comfortable about making the move to Sales! Amazing class and Ilove that I was given access to so much info to continue learniung after

I was struggling with appointments. All the training I was taking was only showing me easy phone call examples. What I liked about Mark Rodriguez training. Is that he shows you how difficult phone calls can be turned around. I leave the class with a very strong script I created with all the tips he has given us during this class.

Learned out to pivot the convo and take control
Of conversation. This is the best way to get appointments in. Best class!

Working together has been valuable because I was given the tools and information needed to become a more helpful and knowledgeable service advisor to better assist my clients day in and day out no matter the scenario

I can’t say enough great things about Mark! He came in for 3 days to continue training a group of us as new hires. He gave us so many amazing tools and access to information. He even went out of his way to print out papers for me / role play different scenarios to help practice speaking to clients. I’m truly grateful and appreciative of the time and effort you poured into us. Thank you!

Had a training seminar with Mark. And let me just say that it was a great seminar and very helpful. I learned alot, and many questions were answered. I would come back for more seminars and training for sure! He also makes it fun and very entertaining!! I recommend training with Mark for sure :)

Being in the business for over 20 years and becoming a valued BDC Director, I owe much of it to Mark Rodriguez. I've been trained and used Mark's skills for my own teams to ensure proper training and guidance. He is no nonsense, and not like many of these fluffy trainers in the business. I will continue expanding my knowledge thru Mark for years to come.

Mark rodriguez is amazing!!! He has helped me become more successful in my role at Maxon Hyundai. He has taught me and my team ways to be more efficient in our daily operations. I appreciate him and whenever I need his assistance he is one phone/ text away. He’s the best!!!!

This is zelea Charles and I got trained by Mark Rodriguez. I had an amazing learning experience mark has taught me different ways to conduct an appropriate conversation with our costumers , while maintaining very welcoming numerous energy , I highly recommend mark and loved working with him .

I learned a lot. They templates and QR codes was very helpful. Mark is a amazing with helping you understand the role that I’m about to take on. He makes sure no one gets left behind and won’t move on to the next lesson until you understand. He is the best and I wouldn’t want my trainer any other way.

Excellent learning experience, as someone completely new to automotive sales, this course provided a lot more clarity as to the objectives of the calls, pivoting, taking control of the call and setting appointments.

Always learning something new that I enjoy and could implement immediately.

Mark is an expert coach in the automotive industry for sales consultants. His strategies are gold for increasing appointments and ultimately sales. I would highly recommend his services.

I appreciate Mark’s assistance and guidance on how to take control of the phone call. I truly believe it will be helpful going forward.

Learned a lot of information and values!

Learned how to trial close

Learned a lot from Mark. I feel more prepared on the phone.

Very informative, took a deep dive into the dynamics of phone conversations and how to stay in control.

Mark is very informative, engaging, and funny.

The four-step call framework was initially comprehensive, but he drilled it in my head to use with ease at my job.

Mark was excellent! Mark had exceptional knowledge regarding inbound and outbound calling . Everyone in sales should meet with him.

I think the class was very detailed and in an orderly fashion. Very good information and very well structured. Definitely learned good skills and tips on how to handle inbound sales calls.

I learned how to handle incoming calls for my dealership and the 4 step call framework flowchart is something I’ll definitely be using from now on!

I been in the automotive industry for a long time and there is always room to learn I learned alot from Mark had a great time and also got some great tools from him I recommend this service for all my automotive people out there even if you think you know it all there is alot of ways to learn and improve thank you mar for having me

I have had the pleasure of working with Mark of Autoclientcare for some time now. I highly recommend his training to both fixed and variable departments in the auto industry.
There are three very specific reasons Mark is a game changer and frankly a rare find in our industry.
1- Mark with Autoclientcare remains diligent at aware of the most current and successful technologies for both his organization and his clients.
2- While Mark has many years of both retail and training experience in the automotive space, he is watchful to remain relevant in the changing landscape and knows how to not only bring that to clients but to teach it in a way that they get it, retain it and ultimately improve their results and skills.
3- This is where Mark separates himself from most anyone in the training space. Mark genuinely cares! He not only about being compensated but also about the genuine success of the dealer, the individuals in the dealership and the impact that had on our industry.

I loved it I learnef alot about how to handlw my calls better and how to help my team Im appreciated and very Grateful for this opportunity

Amazing work

I absolutely loved working with Mark! He is very informative and helped me climb the ladder in the automotive industry. He is simply the best!

Mark is absolute pleasure to work with, From his professionalism to his ability to provide excellent and clear instruction in his training sessions. I confidently recommend Marks services because he was able to provide me with sales tools and knowledge that I will take with me throughout my entire career. Thank you again Mark !